BookingHub.AI allowed Fresh Car Valeting to open up new areas without escalating their admin overheads. By empowering the business to scale revenue, Fresh Car Valeting increased their new customers by 10,231 in 2021 and saved an average of 28 hours per month which was previously spent on booking admin.
With 99% of Fresh Car Valeting’s bookings now being made through the 24/7 automated platform, their efficiency has rapidly increased, ultimately cutting out 28 hours per month of tiresome back and forth communication between customers and an admin member of staff.
This Case Study shares the journey of how My Booking Hub cut Fresh Car Valeting’s travel times and customer admin costs.
new customers
in 2021
hours saved on average
per month
bookings made through
My Booking Hub
locations across
the country
Fresh Car Valeting had hit the ceiling for their business growth. Due to their manual booking processes slowing them down they faced an excessive expenditure of scarce resources on customer administration. They urgently needed a way to scale their business quickly through booking more appointments without hiring additional admin staff. Finally, they needed a platform that allowed them to organise their growing number of car valeting staff’s appointments and to fit more appointments into each day.
The dedicated tech team behind BookingHub.AI boasting a range of specialist skills, combated this problem by offering an innovative solution.
This process was design-led and solution-driven, meaning the BookingHub.AI team worked to produce an automated platform that could be used not only by Fresh Car Valeting, but by all other businesses struggling to maximise the numbers of appointments they could make without using an automated system that allocates team members.
Building a vendor platform centred on the needs of staff, the team at ClearSky prioritised building an advanced algorithm to forecast travel times between the locations of current and newly requested appointments. Our cutting-edge tech consequently allows businesses to automatically allocate the right person on their team to take on a booking based on the most efficient travel itinerary. Ultimately, this lets them take on more bookings without expanding their administration team.
BookingHub.AI allowed Fresh Car Valeting to fulfil its goal of booking more appointments with the same customer admin team. They saw an improved customer experience while reducing their operational costs and improving their efficiency. In turn, this increased their revenue and kick-started rapid business growth.
This solution eliminated the need for the Fresh Car Valeting team to manually book in and manage appointments and instead let customers make bookings online 24/7.Customers could login to the self-serve area to view their past and current bookings and manage their details.
In the last 6 months, their number of automated sales increased by 600%.
Customer experience was also improved through a streamlined booking process and more accurate appointment timings. The platform’s algorithm handled geolocation of appointments, removing any human error related to double-booking risks or when valets could reach appointments.
"Integrating BookingHub.AI into Fresh Car Valeting’s current systems is just the start. With this now in place, we have the ability to look at other manual processes that may be slowing us down which could instead be automated.
Our long-term plan is to scale up across the UK and increase the number of franchises nationwide, Fresh Car Valeting is now poised to take on more work and continue to grow their business. "
Get your team members to one extra appointment, every day.
Reduce travel costs by 20%.
Automate 99% of customer bookings.
Eliminate no shows with automatic reminders.
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"We grew from a mobile workforce of 14 to over 50 without increasing the size of my admin team and allowed my business to serve the entire UK market"
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"Efficiency has increased massively from 3.2 jobs on average per day for each member of the team to over 4, directly increasing profitability"
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